Special Offer

DEER CROSSING LODGE SPECIAL & Winter Special
Family gathering? Church retreat? We have the perfect place! The Lodge is an awesome place for groups and families to get together. Special for the dates of November 24th through December 21st: Stay 2 nights get the 3rd night FREE plus 10 percent off only at the Deer Crossing Lodge. Call 706-878-3286 and Book Today for special! You must call in to make the reservation to get the special offer. (Some restrictions may apply) Come Enjoy the Mountains with Tanglewood Cabin Rentals! During the dates of November 1st to December 22. Stay 2 nights & receive $50 off your stay. or Stay 3 nights and get the 4th night free! Only valid for reservations made after 10/09/2018. Reservation must be made over the phone. Will not apply to online reservations! Some restrictions may apply. CALL TODAY FOR GREAT RATES!!!! ****ALL CABINS ARE INDIVIDUALLY OWNED. TANGLEWOOD IS NOT RESPONSIBLE FOR WIFI OR TV STATIONS. THAT IS THE OWNERS DISCRETION.***** WE ARE NOW ACCEPTING NEW CABINS IN OUR PROGRAM!!! ***ALL RATES LISTED ARE NIGHTLY RATES***

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Tanglewood Cabin Rentals of Helen
3387 Highway 356, Sautee, GA 30571
1-866-634-1686 or 706-878-3286

Policies

Policies THESE ARE THE POLICIES OF TANGLEWOOD CABINS. IT IS THE RESPONSIBILITY OF ALL GUESTS (AND MEMBERS OF THEIR PARTY) TO BE FAMILIAR WITH ALL POLICIES PERTAINING TO CABIN RENTAL AND TO VERIFY ALL DATES AND OTHER INFORMATION ON THEIR CONFIRMATION. POLICIES ARE STRICTLY ENFORCED.

Online Booking All rates are based on number of bedrooms in cabin. First night's rental is required to secure your reservation. When booking online, your request is NOT CONFIRMED until you receive an email or written confirmation. Once you have received your confirmation, your reservation is guaranteed. Please check for accurate dates, cabin number, & number of nights. You may call & confirm your reservation during our office hours: Sunday 9:00 a.m. - 5:00 p.m. Monday through Thursday 9:00 a.m. - 6:00 p.m. Friday 9:00 a.m. - 8:00 p.m. Saturday 9:00 a.m. - 7:00 p.m.

Reservation Policy Two night minimum reservation on weekends, three night minimum on most Holidays, call for one night stay. To confirm reservation, 1st nights rental is required at time of booking. We now accept Visa, MasterCard, Discover, or cash on arrival. (WE NO LONGER ACCEPT PERSONAL OR BUSINESS CHECKS) Upon receipt of your first night's rental, a confirmation will be e-mailed, faxed or mailed to you. If a reservation includes a Friday or Saturday night, two nights will be at the weekend rate. The Rental rate will be adjusted at the office when the reservation is received. Renter must be at least 21 years of age to reserve and check-in.

Check-in Time is 4 PM We cannot guarantee check in until 4:00 PM. However, during our slower months, if the cabin is clean the day before & not rented the night before your check in date, we can allow an earlier check in time. If you want to check in before 4:00 PM, you can call the office after 11:00 AM on the day of arrival to check and see if it is ready.

Check-out Time is 11 AM A late check-out time is possible ONLY if your cabin is not rented and not on the current day's cleaning list. Arrangements must be made with the office PRIOR to your check out date, to avoid any late check-out fees.

Cleaning Fee A one-time cleaning fee (CASH) is required for each cabin reservation as follows: 1 Bedroom $50.00 2 Bedroom $75.00 3 Bedroom $85.00 4 Bedroom $100.00 5 Bedroom $125.00 Country House $150.00 Tanglewood Lodge $250.00

Keys must be returned to our office at the time of check-out. Guest(s) are issued one set of keys at check-in. Any additional keys will be $5.00 per set and will be refunded when turned in at check-out. As our cabins are privately owned properties, the guest(s) are responsible for any lost keys. If the locks at the unit must be re-keyed in the event that keys are lost, misplaced, not returned, etc. by the guest(s), the cost of this procedure will be $35.00 and the responsibility of the guest(s). Guest acknowledges Tanglewood Cabins authority to charge the guests credit card for any fee incurred.

Cancellation Policies To avoid a cancellation fee and loss of first night's rental, PLEASE READ CAREFULLY: If you cancel your reservation, you are automatically charged a cancellation fee. (SEE BELOW) Note: You may re-schedule your dates with a $50.00 processing fee within 6 months from the date of cancellation. Prior notice (SEE BELOW) MUST be given to avoid cancellation fee AND loss of first night's rental. Please don't let this happen. WE DO NOT ISSUE REFUNDS, NOR DO WE ISSUE CREDITS BACK TO CREDIT CARDS. No refunds due to inclement weather, power outages, or acts of God. On a 1 or 2 bedroom cabin 14 days’ notice prior to your check-in date must be given. You will incur a $50.00 cancellation fee; remaining deposit paid is a credit towards a future stay within 6 months of date of cancellation. If you cancel after the 14 days, you WILL NOT get a refund or a credit. You will lose your deposit plus a $50.00 cancellation fee. Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred. On a 3, 4, or 5 bedroom cabin 60 days’ notice prior to your check-in date must be given. You will incur a $75.00 cancellation fee per cabin; remaining deposit paid is a credit towards a future stay within 6 months of date of cancellation. If you cancel after the 60 days, you WILL NOT get a refund or a credit. You will lose your deposit plus a $75.00 cancellation fee. Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred. On the Lodges 180 days’ notice prior to your check-in date must be given. A non-refundable 50% deposit is due at the time the reservation is made. You will also incur an additional $175.00 cancellation fee. In the event that you cancel the Lodges 180 days prior to your reservation date you will forfeit the total amount of your reservation; you WILL NOT get a refund or a credit, nor will you be able to reschedule or down size to a different cabin. Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred. On reservations of three or more cabins a 90 day notice prior to your check in date must be given. A non-refundable 50% deposit is due at the time the reservation is made; balance due upon check-in. There will be a $75.00 cancellation fee per cabin. If you cancel after the 90 days, you WILL NOT get a refund or a credit. You will lose your deposit plus a $75 cancellation fee per cabin. Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred.

"No Shows" Your credit card will be charged the TOTAL amount of your reservation, PLUS a $25.00 Administration Fee and your cabin will be released by 11:00 a.m. the next day. Please don't let this happen. No exceptions to this policy will be made.

Appliance or Mechanical Failure In the event of appliance or mechanical failure of any type at the unit, Tanglewood Cabins will make every attempt to repair the problem or move the guest(s) to a different unit if possible. Please notify the office immediately of any problems that you encounter. Please keep in mind that the property has been reserved and held for you and that others may have been turned away.

Reservation Rescheduling Policy When rescheduling, you must reschedule within 14 days prior to your arrival for a 1 or 2 bedroom cabin. A 30 days’ notice prior to arrival for a 3, 4, or 5 bedroom cabin. No refunds for early departures (less nights than reserved). Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred. In the event you need to reschedule or make changes to your reservation a $30.00 fee will apply for each additional change. Any and all changes must be made 14 days or more from your date of arrival.

Damages & Extra Cleaning Guest(s) shall leave premises in neat and undamaged condition. All cooking utensils must be washed and put away. All food must be removed from refrigerator and cabinets. All garbage must be put into garbage cans and not left scattered around the cabin. Furniture must be placed in its original location. There is to be no missing or damaged linens. All soiled linens must be placed in provided laundry basket in cabin. Smoking is strictly forbidden inside the cabins. If you choose to smoke outside your cabin, please use the ashtrays that are provided. Please also be sure to smoke in such a location that your smoke does not drift inside through doors or windows. You are responsible for emptying ashtrays prior to departure (make sure all butts are completely extinguished). Any smoke smell inside the cabin and butts thrown in the yard will result in a $200 fee. If extra cleaning is needed you will be charged an additional cleaning fee at Managements discretion. Guest acknowledges Tanglewood Cabins authority to charge the guest credit card for any fee incurred. Cabins which have hot tubs have the hot tub rules clearly posted and these rules must be adhered to at all times by all guest(s). Guest will be held responsible for any irremovable stains (clay, makeup, etc..) or damage caused to towels or linens at a cost of $15.00per towel and $50.00 per sheet. Flushing sanitary napkins down the commode will result in major damage to the septic system. A minimum $250 expense to repair the septic system will be added to your rental fee.

Guest(s) shall be solely responsible for any property damage, accident, injury, or loss sustained by any person including loss of money, jewelry, and any other items of personal property arising out of or in any way related to guest(s) request. Guest(s) shall inspect and be familiar with property use and application such prior to using them. Guest(s) hereby agrees to indemnify and hold Tanglewood Cabins and/or homeowner harmless and not responsible for any and all claims including those of third parties arising out of or in any way related to guest(s) use of premises or the items of personal property therein. Guest(s) assumes the risk of injury or other loss's relating to any recreational activities and will not hold homeowner and Tanglewood Cabins responsible with respect there to. Homeowner and Tanglewood Cabins are not responsible for articles left on premises. Lost and found items will be held for 14 days. After such time all items will be donated to charity.

All properties are privately owned and have different subscription packages for cable. Tanglewood Cabins does not guarantee any programming with regard to television program reception at our properties.

Access For Repairs A Tanglewood Cabins authorized employee or authorized repairman may enter the premises during business hours for any purpose connected with the repair, care or maintenance of the premises. Roads All cabins are on gravel roads. The Helen area is mountainous, and therefore some roads and/or driveways may be slightly steep. They are all accessible by any type of vehicle, however if you are arriving by motorcycle or will be towing a trailer, please contact us prior to making a reservation so we may determine which cabin location will allow for easiest access.

Hot Tubs For your protection, hot tubs are drained and refilled before guest arrival. Please note that it takes between 4 and 6 hours for a hot tub to heat back up to operating temperature. There is a $50.00 fee if guest requires/requests that an additional cleaning of the hot tub occur during their stay. Due to guest negligence no oils, food, glass are allowed in the hot tub.

Pets (DOGS ONLY! NO CATS!) Some cabins do allow pets. (25 LBS or LESS)There will be a $25.00 non-refundable fee per pet. (2 PET MAXIMUM) Evidence of pets in a property where pets are not allowed will result in ADDITIONAL CHARGES TO THE GUEST. If your pet is going to be on the furniture you MUST bring your own blanket or sheet for your pet to sit on. This is to protect the furniture and to avoid additional cleaning charges. THIS POLICY WILL BE STRICTLY ENFORCED. Guest is responsible, at the time of making a reservation, to notify Tanglewood Cabins of the type and weight of pet. If no pet is listed on the lease, no pet should occupy the property. Any excessive cleaning required due to pet hair, stains, etc. will be charged to the guest.

Animals and Insects All cabins are treated by a professional pest control company on a regular base. However, guests are in the mountains and woods and depending upon the time of year may encounter Bear, Deer, Turkey, Ladybugs, Carpenter Bees, Wasps, Yellow Jackets, Scorpions, Ticks, Ants, Chiggers, etc... Guests are encouraged to dress accordingly and to bring insect repellent for outdoor activities.

No House Parties or Extra Guests Rental guest understands and agrees that we accept families, married couples, and responsible adults over the age of 21 only. Guest(s) also agree that the premises shall not be occupied by more than the number of people stated on the reservation. If the unit is occupied by more than the number of people stated; it will result in loss of total rent, and/or additional charge to credit card along with guest will have to vacate cabin. Occupants in use of premises shall not disturb or offend neighbors in any manner. The use of any firearms or fireworks is strictly prohibited. Any complaints of any nature will be dealt with on a case-by-case basis and dealt with accordingly. Please respect your neighbors and keep the noise level down between the hours of 10:00 p.m. and 8:00 a.m.

Published Rates Information All Published rates are nightly rates. Please be advised that all rates do not include the applicable taxes and/or fees. The rates, taxes, and fees are subject to change without notice.

Listings Information All information pertaining to individual listings is believed to be accurate but cannot be guaranteed.

Loss & Damages Guest(s) agrees to indemnify and save Tanglewood Cabins, its employees, and contractors free and harmless from any claim or liability for any loss or damage whatsoever arising from, related to, or in connection with the rental of any unit/property, including but not limited to any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by guest(s) or any invitees. This also includes any rental equipment or services ordered through Tanglewood Cabins for guest use.

Property Becoming Unavailable In the event that the owner of his privately-owned dwelling elects to remove his property from the management responsibility of Tanglewood Cabins, or property becomes unavailable due to sale or damage, Tanglewood Cabins shall not be held liable by guest(s). However, Tanglewood Cabins will make every effort to move the guest(s) reservation to a comparable property for that same time period if at all possible. A move of this nature may result in an increase or decrease in the rent charges depending on the property that is mutually agreed upon between Tanglewood Cabins and the guest(s). If no agreement can be reached the guest will be provided with a refund in the form of a gift certificate that may be applied toward a future stay.

Linens and Supplies Tanglewood Cabins does not provide daily housekeeping service, but provides all guests with a starter set of linen, paper towel, soap, dish detergent, toilet tissue, and liner for each trash container. If you wish to exchange your towels, please return used towels to our office by 12 PM and fresh towels may be picked up after 4PM.

Policy Violations Any guest found not to be adhering to the terms and conditions above will be asked to leave premises immediately and will lose all monies put forth on the rental of the cabin(s). LIABILITY Renter shall hold Tanglewood Resort Cabins harmless and indemnified from and against all loss or damage occasioned by use, misuses or abuse of any part of or fixture on the premises, surrounding areas and from or against any omission, neglect, or default or the Renter, his/her guests or invitees. The Renter acknowledges that Tanglewood Resort Cabins is acting solely in the capacity of Agent for the property owner and assumes no liability hereunder.

Thank you in advance for abiding by the rules and policies set forth above. Please print this and sign below PRINT NAME__________________________ SIGN NAME ___________________________ CABIN #______________DATE__________________ Tanglewood Cabins Management